IBM India Pvt. Limited Walk-In Any Graduate freshers 2016 for Technical Support Associate at Delhi, Gurgaon

IBM India Pvt. Limited Walk-in interview for fresher’s on 20th April 2016 for Technical Support Associate at Delhi, Gurgaon. Any Graduate can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. IBM India Pvt. Limited Walk-In Any Graduate freshers 2016 for Technical Support Associate at Delhi, Gurgaon. Candidates who have completed Any Graduate can apply for this job from IBM India Pvt. Limited.

Job Details:

Company Name: IBM India Pvt. Limited
Qualification: Any Graduate
Job Post Name: Technical Support Associate
Experience: 0 – 2 yrs
Job Location: Delhi, Gurgaon
Salary: NA
Total No of Vacancy: NA
Website: http://www.IBM.com

Job Description:

Role :-
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility :-
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

Candidate Profile:

Skills Required :-
Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
Should have proven knowledge of operating systems like Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email.
Knowledge on Mail clients like Lotus and MS Outlook.
Good Communication Skills
Comfortable with 24/7 Shifts

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Walk-In Venue Details:

Walk-In Date :- 20th April 2016
Walk-In Time :- 11:00 am to 4:00pm

Walk-In Address:- Unitech Cyber Park Tower B, 11th Floor, Sector 39, Gurgaon , Nearest Metro Station – Huda City Center.